Returns & Exchanges

At Florina, we strive to ensure your fashion experience is seamless, offering a flexible return and exchange policy within 14 days of delivery. All items must be returned in their original condition, unworn, and with all tags attached to qualify for a refund.

1

Initiate Your Request

Log into your Florina account, navigate to your order history, and select the items you wish to return or exchange.

2

Pack Your Items

Place the items in their original packaging along with the invoice to ensure a smooth verification process at our warehouse.

3

Handover to Courier

Our shipping partner will contact you within 48 hours to schedule a pickup from your doorstep at your preferred time.

4

Receive Your Refund

Once our quality team inspects the returned items, your refund will be processed back to your original payment method or as store credit.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing